Privacy Policy

We may collect the following categories of personal data:

• Identity & Contact: Full name, phone number, email address, and delivery address.
• Account data: Encrypted password, order history, wishlist, and review content.
• Payment data: Transaction references (we do not store raw card numbers — they are handled by our PCI-DSS compliant gateway partners).
• Usage data: Pages visited, products viewed, search queries, browser type, and IP address.
• Device data: Device model, operating system, and unique device identifiers.

• Process and deliver your orders.
• Send order confirmations, shipping updates, and invoices via SMS or email.
• Manage your account and provide customer support.
• Personalise product recommendations and promotional offers (you can opt out at any time).
• Prevent fraud, abuse, and unauthorised access to our platform.
• Comply with legal obligations under Bangladeshi law.
• Improve our website, app, and overall service quality.

We do not sell your personal data. We share it only with:

• Delivery partners (e.g., Pathao, Paperfly, SA Poribahan) — name, phone, and address only.
• Payment processors — to complete transactions securely.
• Cloud/hosting providers— Aiven (PostgreSQL), Cloudflare (CDN & storage) — under data processing agreements.
• Law enforcement — when required by valid legal process under Bangladesh law.

We use cookies and similar technologies to:

• Keep you logged in across sessions.
• Remember your cart items and language preference.
• Analyse traffic and measure marketing campaign performance.

You can disable non-essential cookies through your browser settings, though this may affect site functionality.

We use industry-standard measures including HTTPS encryption, hashed passwords (bcrypt), and access controls to protect your data. However, no transmission over the internet is 100% secure. Please protect your account with a strong, unique password.

We retain your personal data for as long as your account is active or as needed to provide services, resolve disputes, or comply with legal obligations. You may request deletion of your account and associated data by contacting us.

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Opt out of marketing communications at any time.
• Lodge a complaint with the relevant authority in Bangladesh.

To exercise any of these rights, contact us at almdmart@gmail.com.

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any personal information.

Al MD-Mart is not directed at children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with their data, please contact us immediately.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify registered users via email of any significant changes. Continued use after updates constitutes acceptance.